Spiegel Institut is a research and consulting institute for consumer research and user experience consulting. Founded in 1950 by Dr. Bernt Spiegel as the first market psychology institute in Germany, it currently operates offices in Mannheim, Ingolstadt, Stuttgart, Hamburg, Munich, Beijing, and Shanghai, where Spiegel Institut offers services to its prestigious clients across the globe.

We add a user and consumer perspective to the process of developing products and services, thereby actively helping our clients to become successful. The majority of our clients are global players, and our work focuses on international markets and services. We conduct our studies at our own test studio in Mannheim.

Competences

  • Customer Experience (CX)
  • Concept
  • Product
  • Image and brand
  • Ideation
  • Innovation development
  • Human-centered design
  • UX evaluation
  • Context analysis
  • User requirements
  • Design/interaction design   
  • Control specification 
  • Usability tests
  • Technical documentation
  • UX process consulting
  • Implementation of UX design
  • UX strategy development
  • UX coaching
  • Data science
  • Data mining
  • Exploratory data analysis 
  • Data modelling

Referenzen

Aktuelles

Smart Home in China

27. May 2020
More and more Chinese consumers are integrating smart home devices into their homes. In the beginning, the early adopters were those young people who would like to try something fancy and new. After they have gathered good experience, they will potentially take a second purchase, but this time for their parents.

Online Education in China: Learning something new everywhere and at any time

25. May 2020
There are plenty of online courses in China, including different majors – more precisely: you can find online courses for almost everything. Different platforms are gathering teachers for different majors. Each platform has its own focus like music, painting art, foreign languages, after-school tutorials, etc. So online courses are a real business in China.

Paper Presentation at AMA Winter Academic Conference in San Diego

27. February 2020
The international AMA Winter Academic Conference took place in San Diego from February 14-16. It is one of the most important marketing conferences in the world. Prof Dr. Marc Kuhn (DHBW), Prof. Dr. Benjamin Österle (DHBW) and Viola Marquardt (Spiegel Institut) presented results of a pan-European Usability Study on charging station infrastructure during the session »Innovating Through Cutting-Edge Technologies«.