Spiegel Institut is a research and consulting institute for consumer research and user experience consulting. Founded in 1950 by Dr. Bernt Spiegel as the first market psychology institute in Germany, it currently operates offices in Mannheim, Ingolstadt, Stuttgart, Hamburg, Munich, Beijing, and Shanghai, where Spiegel Institut offers services to its prestigious clients across the globe.

We add a user and consumer perspective to the process of developing products and services, thereby actively helping our clients to become successful. The majority of our clients are global players, and our work focuses on international markets and services. We conduct our studies at our own test studio in Mannheim.

Competences

  • Customer Experience (CX)
  • Concept
  • Product
  • Image and brand
  • Ideation
  • Innovation development
  • Human-centered design
  • UX evaluation
  • Context analysis
  • User requirements
  • Design/interaction design   
  • Control specification 
  • Usability tests
  • Technical documentation
  • UX process consulting
  • Implementation of UX design
  • UX strategy development
  • UX coaching
  • Data science
  • Data mining
  • Exploratory data analysis 
  • Data modelling

Referenzen

Aktuelles

Paper Presentation at AMA Winter Academic Conference in San Diego

27. February 2020
The international AMA Winter Academic Conference took place in San Diego from February 14-16. It is one of the most important marketing conferences in the world. Prof Dr. Marc Kuhn (DHBW), Prof. Dr. Benjamin Österle (DHBW) and Viola Marquardt (Spiegel Institut) presented results of a pan-European Usability Study on charging station infrastructure during the session »Innovating Through Cutting-Edge Technologies«.

Chinese Navigation Apps

26. February 2020
There is a clear trend among Chinese users when it comes to navigation apps – Chinese applications are highly preferred. We have compared several Chinese navigation apps with non-Chinese navigation apps and found out several outstanding features. We will therefore give a China-specific-feature overview and relevant culture background explanations.

A New Purchase Channel for Chinese Consumers

20. February 2020
While teleshopping channels are well known in Germany, shopping goes one step further in China via personal live-streams. Find out more about a new level of shopping.